Returns & Warranty

Eligible change-of-mind returns and exchanges carry a 20% restocking fee, calculated on the product price paid before sales tax and shipping.

Original outbound shipping charges paid by the customer are non-refundable. The customer pays return shipping. We do not provide free prepaid return labels for change-of-mind returns, deduct the same shipping charge twice or add an undisclosed shipping charge.

We inspect returned merchandise and explain any denial or deduction. Approved refunds are issued to the original payment method within 30 calendar days after we receive the merchandise , with sales tax adjusted as applicable. Your payment provider may take additional time to display the credit.

A shorter refund deadline applies whenever required by law. Refunds required because of an unshipped order or a qualifying shipping-delay cancellation are not subject to this general 30-day processing period.

1. Contact SunnyCal. Call (209) 464-6100 or use our Contact Us form. Provide your order information, the product name or part number, and the reason for your request.
2. Get return instructions. We will confirm eligibility and provide the return address. Returns may be made by mail or in person by prior arrangement.
3. Package the item securely. For mailed returns, retain proof of shipment.

Do not ship merchandise without return instructions. Batteries and damaged electrical equipment may require special handling. Cash-on-delivery shipments are not accepted.

Contact SunnyCal promptly if your order arrives damaged, contains the wrong item, is missing components or appears defective. Provide photographs and retain packaging when reasonably possible.

We will investigate and explain the correction or warranty process. The 20% restocking fee does not apply to returns required to correct our shipping error, delivery damage or a covered defect.

Shipping arrangements will be explained before the product is returned. SunnyCal will pay transportation costs that applicable law requires us to bear. The 15-day change-of-mind return deadline does not shorten applicable warranty coverage.

30-day limited warranty

New products manufactured by SunnyCal are covered against defects in materials and workmanship for 30 calendar days after delivery or pickup , when used normally and according to the product's instructions.

For a covered defect, SunnyCal will provide repair or replacement without charging for covered parts or repair labor. If those remedies do not resolve the problem as required by law, we will provide the applicable refund or other legally required remedy.

Coverage and exclusions

This warranty excludes ordinary wear and damage caused by misuse, accidents, improper installation or modifications that cause the failure. Independent installation, service or use of third-party parts does not, by itself, void coverage.

Request warranty service

Contact SunnyCal using the information below. Provide reasonable proof of purchase, the product identification and a description of the problem. Original packaging is not required for a valid warranty claim.

Customers are responsible for delivering the product to the designated service location unless applicable law requires SunnyCal to arrange transportation or cover that expense. SunnyCal pays reasonable transportation costs to return covered repaired or replacement products.

For equipment that cannot reasonably be returned because of its size, weight, installation or condition, contact us to arrange service. Applicable repair deadlines and transportation obligations will be honored.

The 30-day written warranty does not limit the duration of applicable implied warranties or other statutory protections. Any longer product-specific warranty remains effective.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Products made by other manufacturers may carry their own warranties. Contact SunnyCal for available warranty documents before purchasing or for assistance identifying the appropriate service contact.

Manufacturer warranty terms do not replace obligations SunnyCal independently has as the seller.

Properly completed installation and service labor is non-refundable for change-of-mind returns. This does not exclude remedies for defective work, unperformed services or covered warranty claims.

Contact SunnyCal promptly to request cancellation before shipment. Custom-order restrictions do not override legally required cancellation rights. When an order cannot ship within the applicable promised or legally required timeframe, we will provide the required notice, cancellation opportunity and prompt refund.

Customers remain responsible for amounts legally owed. Any returned-payment charge, collection expense or attorney-fee claim must have a lawful basis. This policy does not automatically impose SunnyCal personnel's hourly collection charges or restrict lawful billing disputes.